Terms and Conditions

Mint Energy – Sale & Installation Terms and Conditions Version: 1.3 

Effective date: 1^st February 2026 

1. Who We Are 

Mint Energy is a trading name of EV Domestic Ltd, registered in England and Wales.  

• “Services” means the supply, installation, repair, or servicing of EV charge points and  associated works. 
• “We”, “Us”, “Our” means Mint Energy, a trading name of EV Domestic Ltd.
• “You”, “Your” means the customer receiving the Services. 
• “Customer Equipment” means equipment owned by or supplied to you. 

2. What These Terms Cover 

These Terms and Conditions apply to the purchase of EV charge points supplied by us, whether  supplied on a supply-only basis or supplied together with installation services.  

3. Consumers – Your Legal Rights 

Where you are acting as a consumer, meaning an individual acting wholly or mainly outside your  trade, business or profession, nothing in these Terms affects your statutory rights. We are legally  required to supply goods that are as described, of satisfactory quality and fit for purpose. 

4. Your Responsibilities 

You are responsible for ensuring that all information provided to us in connection with your  order is accurate, complete and up to date. This includes, but is not limited to, site survey  information, photographs, electrical details, access arrangements and any restrictions at the  property. 

You must notify us promptly of any changes to this information prior to delivery or installation.  Failure to provide accurate or complete information may result in delays, aborted visits,  additional works or additional charges, for which we shall not be responsible.

5. Forming a Contract 

A legally binding contract is formed when either: 

• full payment is received for charger-only purchases; or 
• you accept a written quotation for installation services and we confirm the booking in  writing. 

Quotations are not binding on us unless and until accepted and confirmed by us. 

6. Pricing and Payment Terms 

The pricing and payment terms set out below differ depending on whether you are purchasing a  charge point on a supply-only basis or purchasing a charge point together with installation  services. 

6.1 Charger-Only Purchases 

For charger-only purchases, full payment is required upfront at the time of order. Orders will not  be processed until cleared funds have been received. Accepted payment methods will be  confirmed at checkout. 

Where you purchase a charge point on a supply-only basis, you are responsible for arranging  installation and any associated electrical works. Installation must be carried out by a suitably  ualified and competent professional, and all required documentation, certification and  notifications (including any notification to the relevant Distribution Network Operator (DNO))  must be completed by your installer. 

You are responsible for ensuring that the charge point is installed strictly in accordance with the  manufacturer’s installation instructions. Failure to do so may invalidate the manufacturer’s  warranty, for which Mint Energy accepts no responsibility. 

Ownership of the charger transfers to you only once full payment has been received in cleared  funds. Until that time, the charger remains the property of Mint Energy. You become responsible  for the charge point once it has been delivered to you. 

If you experience technical issues with a charge point supplied by Mint Energy, you should  contact us by email or telephone using the details provided on our website. Where an issue is  identified as relating to the way the charge point has been installed, you must contact your  installer directly to resolve the issue. Mint Energy is not responsible for faults, defects or  damage arising from third-party installation works. 

6.2 Charger Supply with Installation 

All prices are provided by written quotation or order summary. Installation quotations are valid  for 30 days unless stated otherwise. VAT is included unless explicitly stated.

For charger supply with installation, invoices are typically issued following completion of the  installation. Payment must be made by bank transfer or BACS within seven (7) days of the  invoice date. Card payments are not accepted for post-installation invoices. 

6.3 What Is Included in a Standard Installation 

Unless stated otherwise in writing, a standard installation includes the items and services set  out below. Any works outside of this scope may be classed as additional works and charged  separately. 

A standard installation includes: 

• up to 10 metres of cabling between the consumer unit and the charge point, routed  using the most practical and compliant route as determined by our engineer; 
• supply and installation of surge protection (SPD) where required to meet current  regulations; 
• testing, commissioning and certification of the installation in accordance with  applicable electrical regulations; and 
• up to three (3) hours of on-site labour. 

6.4 Made-to-Order / Custom Charge Points and Products 

For bespoke or made-to-order charge points and products, including but not limited to  Andersen EV and Simpson & Partners products, full prepayment for the charger itself is required  before the order is placed with the manufacturer. Once ordered, this payment is non refundable. 

The remaining balance relating to installation, labour, cabling and any additional works will be  invoiced following installation and must be paid within seven (7) days by bank transfer or BACS. 

6.5 Late or Non-Payment 

If any invoice is not paid in full by the due date, we reserve the right to apply a fixed late payment  charge in accordance with the Late Payment of Commercial Debts (Interest) Act 1998. The  applicable charge will be £50 for invoices up to £999.99, £75 for invoices between £1,000 and  £9,999.99, and £100 for invoices of £10,000 or more. We may also recover all reasonable  administration, recovery, debt collection and legal costs incurred as a result of late or non payment. 

Until all outstanding sums have been paid in full, we reserve the right to suspend or terminate  services, withhold electrical certification, commissioning documentation, warranties, grant  paperwork and handover documentation, and to refuse to undertake any further works. Late or  non-payment shall be treated as a material breach of contract.

7. Delivery of Chargers 

Delivery dates provided are estimates only. We are not responsible for delays caused by  manufacturers, couriers or events outside our reasonable control. If delivery fails due to  incorrect details or missed deliveries, you may be responsible for re-delivery, storage or return  charges. 

You must inspect goods promptly upon delivery and notify us of any damage or loss within  seven (7) days of receipt. 

8. Installation Services 

All installation services are carried out with reasonable care and skill by suitably qualified  engineers. You must ensure that: 

• safe, clear and unrestricted access is provided; 
• a responsible adult is present on the day of installation; and 

If the site is deemed unsafe or unsuitable on arrival, we reserve the right to cancel or reschedule  the installation. Any additional works identified on site that were not included in the original  quotation may incur additional charges. 

9. DNO Notifications and External Works 

Where required, we will submit the relevant Distribution Network Operator (DNO) notification,  either prior to installation or following installation, in accordance with the applicable  regulations and the requirements of the local DNO. 

Any works required by the DNO as a result of their assessment, including (but not limited to)  supply unlooping, service head or fuse upgrades, or changes to the incoming supply, are  outside our control and remain the responsibility of the customer. Any delays caused by the  DNO or third-party utility providers shall not be the responsibility of Mint Energy. 

Where the installation constitutes a new electrical installation, we will submit the required  Building Control notification following completion of the installation, in line with current  Building Regulations. 

10. Returns, Refunds and Cancellations 

This section sets out the returns and refund policy applicable to charge points supplied by Mint  Energy. Different provisions apply depending on whether the charge point was supplied on a  charger-only basis, installed by a third party, or installed by Mint Energy.

10.1 Charger-Only Purchases (No Installation by Mint Energy) 

This section applies where a charge point has been purchased on a supply-only basis and the  installation has been carried out by a third party, not by Mint Energy or a Mint Energy–approved  installer. 

You have the right to cancel your order and receive a full refund within 14 days of receiving the  goods, provided the charge point is returned in the condition in which it was supplied. To  exercise this right, you must notify us as soon as reasonably practicable by email at  hello@mintenergy.co.uk. 

Returned goods must be securely packaged and returned in their original condition. Once the  goods are received and inspected, we will issue a refund for the charge point itself. Original  delivery or shipping costs are non-refundable and must be borne by the customer. 

10.2 Charger-Only Purchases – Faulty or Damaged on Arrival (Installation Not Yet Carried  Out) 

If you believe that the charge point has arrived faulty or has been damaged in transit, you must  notify us as soon as reasonably practicable but no later than seven (7) days after delivery by  email or telephone. The goods must be returned in the condition in which they were received. 

Where a fault or transit damage is confirmed, we will offer, at our discretion, a repair,  replacement or refund. In cases where the goods are confirmed as faulty or damaged in transit,  we will cover the reasonable cost of return. 

10.3 Charger Installed by a Third Party (Not Mint Energy) 

Where a charge point has been installed by a third party, the installation must have been carried  out by a suitably qualified and competent professional. Mint Energy cannot accept  responsibility for faults or issues arising from installation works carried out by third parties. 

If an issue arises following third-party installation and you believe the issue may be related to a  product fault rather than the installation, you must notify us as soon as reasonably practicable so we can investigate.  

As part of this investigation, we may require supporting information, including photographic  evidence, confirmation that the installation was completed by a qualified installer, and relevant  certification or documentation. If we determine that the charge point itself is faulty, we will offer  a suitable repair, replacement or refund, provided the issue is reported within 30 days of the  goods being received. 

Where a replacement, repair or refund is approved, the charge point must be returned to Mint  Energy. Where a product fault is confirmed, we will cover the reasonable return costs. If the  charge point has been installed and the fault is confirmed, we may still provide a replacement  or refund.

10.4 Charge Points Installed by Mint Energy – Installation Not Yet Completed 

Where a charge point has been supplied by Mint Energy and installation has not yet taken place,  and you believe the goods are faulty or damaged in transit, you must notify us as soon as  reasonably practicable. The goods must be returned in the condition in which they were  supplied. 

If the goods are confirmed to be faulty or damaged in transit, we will offer a repair, replacement  or refund. Where a product fault is confirmed, we will cover the reasonable return costs 

10.5 Charge Points Installed by Mint Energy – Installation Completed 

Where installation has been completed by Mint Energy, a 12-month installation workmanship  warranty applies, in addition to the manufacturer’s warranty on the charge point itself. 

If you experience any issues following installation, you must notify us as soon as reasonably  practicable. We will carry out a full investigation to determine whether the issue relates to the  product or the installation works. This may include requests for photographs or additional information. 

10.6 Made-to-Order and Custom Products 

Some charge points and accessories supplied by Mint Energy are made to order or customised to your specifications, including (but not limited to) bespoke finishes or configurations. 

Under Regulation 28(1)(b) of the Consumer Contracts (Information, Cancellation and Additional  Charges) Regulations 2013, once production has begun, such items cannot be cancelled or returned, unless they are faulty or not as described. 

11. Warranties 

All charge points are supplied with a manufacturer’s warranty. We provide a 12-month  workmanship warranty on installation works. Any unauthorised modification or third-party works may invalidate warranties. Our liability for defective workmanship or materials is limited  to the value of the relevant invoice, except where required by law. 

12. Liability 

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud or  any liability which cannot legally be excluded. For consumers, we are not liable for losses that  were not reasonably foreseeable. For business customers, our total liability is limited to the value of the contract, subject to a maximum of £100,000, and we are not liable for indirect or consequential losses.

13. Events Outside Our Control 

We are not responsible for delays or failures caused by events beyond our reasonable control, including supply chain disruption, utility failures, manufacturer delays, third-party actions or industrial action. 

15. Personal Data 

We process personal data in accordance with our Privacy Policy, which is available on our website and may be updated from time to time. 

16. Governing Law 

These Terms and Conditions are governed by English law and any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales. 

17. Complaints 

Complaints should be submitted in writing by email or post using the contact details below. We aim to respond within five (5) working days. 

18. Company Information 

Mint Energy 

Trading name of EV Domestic Ltd 

Registered in England and Wales 

Registered office: Hall Farm, Fulbourn, CV21 5BH 

Email: Hello@mintenergy.co.uk 

Telephone: 0330 100 5412 

VAT number: 350674304